Seat reservations are non-refundable according to the general regulations of the Zentralbahn.
However, it is possible to change the time of booking or the seat of your seat reservation. To do this, you must first book a new seat reservation ticket. We can then refund your first booking. IMPORTANT: This is only possible if the first reservation was also made via the shop.luzern.com website.
Please inform us via luzern@luzern.com about your second booking.