Frequently Asked Questions

Bus in Lucerne

• General rules for coach transport
• Directions and navigation
• Parking areas
• Stopping areas
• Travelling without a valid stopping voucher
• How to obtain a stopping authorisation

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General information

• How do I get the visitor card? When do I receive the vistor card?
• Is the tap water safe to drink?
• How can I use the public Wifi?
• What is the weather like in Lucerne?
• What are the opening hours of shops in Lucerne?
• What are the emergency numbers?

Ausflüge

• How do I get to the Stanserhorn?
• Where is the Swiss Travel Pass valid?
• How do I get to Mt. Rigi?
• Hiking suggestions
• How do I get to Mt. Pilatus?
• Ausflüge

Boat trip

• Where can I find the current timetable of the boats on Lake Lucerne?
• Which tickets / season tickets are valid on the lake?
• Do I have to make a reservation for the boat?
• Which boats sail when?
• When do steamboats sail?

Tell Pass

• What is the Tell Pass?
• Where is the Tell Pass valid?
• Do the days on the Tell Pass have to be purchased in one piece?
• How is the Tell Pass used?
• Is the Tell Pass transferable?
• How much does the Tell Pass cost?

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Hotel

• I would like to book a hotel. I am looking for accommodation.
• How does the visitor card work?
• Can the Visitor Card be purchased?
• What discounts do I get with the visitor card?

Booking online shop

• Do children need a ticket for the Lucerne-Interlaken Express?
• I have a 2nd class ticket and have a reservation for 1st class
• I have made a reservation / booking and have not received an e-mail
• How far in advance can I make a reservation for the Lucerne-Interlaken Express?
• Do I need an additional ticket on the Lucerne-Interlaken Express if I have a Swiss Travel Pass / Tell Pass / Eurail / Interrail?
• Do children also need a seat reservation for the Lucerne-Interlaken Express?

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